The website aims to reach AA standard in line with the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) version 2.0.

Although efforts to cover as wide a range of issues are made, we understand that we are not able to address the needs of people with all types, degrees, and combinations of disability.

We hope that you’re enjoying using this website and are not experiencing any problems. However, if you do have difficulty viewing the site, there are some things you can do to make it easier. You can change the settings of your browser to better suit your needs.

NHS Choices, the national NHS Website have worked in partnership with AbilityNet, a national charity that helps disabled adults and children to use computers and the internet. Their help with accessibility guide provides comprehensive, step-by-step instructions on how to adjust your computer and browser according to your needs, such as for sight or hearing problems. This includes information such as how to make the text larger in different browsers, change your keyboard or mouse settings, or increase colour contrast.

Click Here to get more help with accessibility

All GP practices are required to declare the mean earnings for GPs working to deliver NHS Services to patients.

The average GP pay of our 54 Full time and 201 Part time GPs in Modality Partnership in the previous financial year was £66,200 before the deduction of employee’s superannuation contributions, tax and national insurance.

A chaperone is an adult who is present during an intimate examination of a patient. A chaperone is there to protect both the patient and the clinician from allegations of inappropriate behaviour. They may also be asked to assist the doctor or midwife during the examination.

We are committed to providing a safe comfortable environment for patients to be examined, by training our chaperones to adhere to the most current guidelines when acting as a chaperone.

All patients may request a chaperone to be present when they are being examined by a doctor.

There may be occasions when a chaperone is unavailable (for example on a home visit or when no trained chaperone of the appropriate sex is in the building). In such circumstances the doctor will assess the circumstances and make a joint decision with patients, families and carers on the best course of action.

NHS Birmingham and Solihull ICB is responsible for buying and monitoring healthcare services on behalf of all patients in Birmingham and Solihull.

NHS Birmingham and Solihull ICB,

Wesleyan
Colmore Circus
Birmingham, B4 6AR

Telephone

0121 203 3300

Website

www.birminghamsolihull.icb.nhs.uk

We take confidentiality very seriously. The Practice is registered with the Information Commissioners’ Office (ICO). We comply with the Data Protection Act (2018) and GDPR. All staff recognise the importance of this. We ask you for personal information so that you can receive appropriate care and treatment. This information is recorded electronically and/or via manual medical records. For the effective functioning of a multi-disciplinary team this requires that medical information about you is shared between members of this practice and, on occasion with other health care professionals. We will not release any information about you to other third parties unless we have your consent to do so.

Our Privacy Notice describes how we collect, use, and process your personal data, and how, in doing so, we comply with our legal obligations to you. You can view a copy of our Privacy Notice on our website or by visiting the surgery.

We aim to provide all our patients with the best possible service and to achieve this we need your help.  We understand that at times, patients are unable to keep a booked appointment. In these situations, we would appreciate your help to cancel it well in advance so that it may be offered to someone else. This can be done over the phone.

Modality Partnership is committed to eliminating individual and institutional discrimination, harassment and victimisation across all protected characteristics set out in the Equality Act 2010 relating to patients and employees which are: Race, Sex, Disability, Sexual Orientation, Religion or Belief, Gender Reassignment, Age, Marriage and Civil Partnership and Pregnancy and Maternity.

​All Modality Partnership staff complete equality and diversity training.

We aim to provide our patients with a caring, friendly, and professional service. We welcome all feedback so if you are not happy, please tell us.

We hope that we can sort out most problems easily and quickly. Often this will be at the time they arise and with the person concerned. Please tell them what is worrying you and they will do their best to resolve your concerns quickly and informally.

However, if they can’t or you wish to make a formal complaint, please let us know as soon as possible, and your complaint will be managed in line with our formal complaints process.

You can provide feedback our services or tell us about your concerns:
• In person or by telephone
• In writing to the Practice Manager – by letter or completing a form available from reception
• Online though our website

What is the National Data Opt Out?
The National Data Opt-Out allows patients to opt out of their confidential information being
used beyond their direct care for certain research and planning purposes.
What does it apply to?
The national data opt-out applies to the use of confidential patient information for certain
types of national research and planning purposes.
What data is not covered by this opt-out choice?

• data that is shared for your individual care
• where there is a risk to public health or data is required for monitoring and control of
  infectious diseases, for example during pandemic
• there is an overriding public interest, for example: the reporting of gun wounds in line
  with GMC guidance
• here is a legal requirement to share information, for example: the investigations by
  regulators of professionals (eg General Medical Council) investigating a registered
  doctor’s fitness to practice
• NHS fraud investigations
• notification of food poisoning
• you have consented to take part in a specific project, including practice based
  research
• where anonymised data is used.
  What are we doing at Modality Partnership about the National Data Opt Out?
  We have updated privacy notices to reflect the introduction of the National Data Opt out.
• We have displayed posters and distributed information leaflets
• We have updated our Privacy Policy
• We have reviewed how we use your information to see if this is affected by the
  National Data Opt Out
• We have provided support and assistance to our staff to understand what this is
  Does the opt out apply to data that is being used across Modality Partnership?
  The National Data Opt out does not apply to data held at Modality Partnership. Our records
  and processing of data do not identify any data flows which are impacted by this.
  You have a choice
  If you are happy for your confidential patient information to be used for national research and
  planning, you do not need to do anything.
  If you do not want your confidential patient information to be used for national research and
  planning, you can choose to opt out securely via one of the below options:
  Online: https://www.nhs.uk/your-nhs-data-matters/manage-your-choice/
  To make a choice for yourself a child under the age of 13 or someone else:
  https://www.nhs.uk/your-nhs-data-matters/manage-your-choice/other-ways-to-manage-yourchoice/ sending the appropriate forms via post to ‘National Data Opt Out, Contact Centre,
  NHS Digital. HM Government, 7 and 8, Wellington Place, Leeds, LS1 4AP’ or via email
  enquiries@nhsdigital.nhs.uk
  Via the NHS App: IOS https://apps.apple.com/gb/app/nhs-app/id1388411277 or Android
  https://play.google.com/store/apps/details?id=com.nhs.online.nhsonline
  Telephone: NHS Digital Contact Centre phone number: 0300 303 5678 – Monday to Friday,
  9am to 5pm (excluding bank holidays)
  To opt out you must:
• be aged 13 or older
• have access to your email or mobile phone
• have your NHS number or your postcode registered with your GP surgery
  Remember: You can change your mind about your choice at any time.
  Further information
  To find out more about the benefits of data sharing, how data is protected, or to
  make/change your opt-out choice visit: https://www.nhs.uk/your-nhs-data-matters/
  NHS Digital Information Standard DCB3058 Compliance with National Data Opt outs
  Modality Partnership Privacy Notice: https://www.modalitypartnership.nhs.uk/

Mirfield Surgery operates as part of a non-limited partnership, Modality Partnership.

You can find details of our partners here.

Mirfield Surgery operates as part of a non-limited partnership, Modality Partnership.

You can find details of all of our partners here.

Patients have the right to:

• Be seen by a doctor/healthcare professional for diagnosis and treatment of their medical condition. This is facilitated by making appointments from the range offered by the practice.
• Participate in public health programmes such as vaccinations.
• Not to be unlawfully discriminated against in the provision of NHS services including on grounds of gender, race, religion or belief, sexual orientation,
• disability (including learning disability or mental illness or age.
• Be treated with dignity and respect, in accordance with their human rights
• Accept or refuse treatment that is offered, and not to be given any physical examination or treatment unless valid consent has been given.
• Privacy and confidentiality and to expect the practice to keep their confidential information safe and secure.
• Access to their own health records.
• Choose their GP practice, and to be accepted by that Practice unless there are reasonable grounds to refuse, in which case they will be informed of those reasons.
• Express a preference for consulting with a particular doctor within their GP Practice.
• Have any complaint they make about the services we provide dealt with efficiently, to have it properly investigated, know the outcome and escalate the complaint to the independent Health Service Ombudsman.

Patients have the responsibility to:

• inform the surgery if they are unable to keep their appointment, making an appointment available for another patient.
• treat staff and other patients or visitors at the practice with respect and accept that causing a nuisance or disturbance on the premises is not acceptable.

Summary Care Record

We are committed to taking all reasonable precautions necessary to ensure the health, safety, welfare and well-being of our employees, patients and visitors.  We endeavour to ensure that all employees are protected from physical and verbal abuse while they are working and strongly support NHS guidelines regarding zero tolerance.  We operate a Zero Tolerance Policy for patients.

Anyone attending the surgery who is abusive, violent, aggressive be it verbally, physically or in any threatening manner whatsoever to members of staff or other persons present on the practice premises, will risk removal from the practice list.  In extreme cases we may summon the police to remove offenders from the practice premises.