How to Make an Appointment
How to Book a GP Apppointment
You can book an appointment online through our Rapid Health system by completing a short form available here. This service is also available for patients under 16 years.
For those who need to book over the phone, simply call our reception team on 0121 803 8141 and they will assist you with your booking, Monday to Friday, 8:30am – 6:30pm.
Some appointments, such as annual reviews or nursing services, need to be arranged by phone.
You can use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination.
Urgent Appointments
If you need urgent medical help or advice, call 111.
For life-threatening emergencies, call 999. Calls to 111 and 999 are free.
When the practice is open please call the practice on 0121 803 8141 if you feel it is urgent for today.
Cancelling an Appointment
use your NHS account (through the NHS website or NHS App)
using the GP online system – Patient Access
phone us on 0121 803 8141, Monday to Friday from 8am to 6.30pm
reply CANCEL to your appointment reminder text message
Carers and Housebound Patients
If you look after somebody, are looked after by a carer or if you are housebound, please tell our reception team. It is important that we have this information on your medical records so that we can provide appropriate care and support.
Chaperones
We respect the privacy, dignity, and cultural and religious beliefs of our patients. If you would like a chaperone during your consultation, please ask at reception or speak to your clinician.
Get Fast Help From a Pharmacist
Your pharmacist can help with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis.
Why visit your pharmacy?
But by visiting your pharmacy instead, you could save yourself time and trouble. Instead of booking and waiting for a GP appointment, you can visit your local pharmacist any time, just walk in.
It’s estimated 50 million visits to the GP are made every year for minor ailments such as coughs and colds, mild eczema and athlete’s foot.
Minor ailments and conditions your pharmacy may help with
aches and pains, including earache, headache, migraine, back pain and toothache
mild skin conditions, such as acne, eczema, psoriasis, impetigo, athlete’s foot
coughs and colds, including blocked nose (nasal congestion), and sore throats
bruises, sunburn, and minor burns and scalds
constipation and piles (haemorrhoids)
hay fever, dry eyes and allergies (including rashes, bites and stings)
Getting the Most Out of an Appointment
In Great Britain, patients on average have just ten minutes with their GP. The British Medical Association (BMA)‘s Doctor Patient Partnership offers the following advice to help you use this time effectively.
Be prepared
Take a pen and paper as you may want to note down important points.
Wear loose clothing if it’s likely you will need to be examined.
Be prepared to tell your doctor of any non-prescription medicines or supplements you are taking.
You can bring someone with you for support.
During the appointment
If you don’t understand, ask your doctor to repeat it or write it down.
If you are prescribed a drug, make sure you know why it has been given to you, how long to take it for etc. Remember pharmacists are experts in medication and a very useful source of advice.
Be direct. If you have a problem that you find embarrassing or difficult to talk about, don’t leave it to the end of the appointment before mentioning it. Remember your problem is likely to a common one for your GP, who is there to help you.
One problem at a time
Be on time
Separate appointments
Under 14 year olds
Interpreter Services
If English isn’t your first language, don’t worry we can help you by arranging an interpreter. If you need an interpreter, please let us know when booking your appointment. We will advise how long it will take for an interpreter to be arranged.
If you are unable to keep your appointment, please let us know as soon as possible so that the interpreter can be cancelled.
Late for Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
Home Visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10am.
Visits are usually made in the afternoon before 4pm.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.